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Due to the Covid-19 pandemic, all city offices for Altoona remain closed to the general public. Even with this crisis water bills are still due by 4:30 p.m. on the third of each month. There are several options available to make these payments even with the city offices closed. Cash or check payments can be made at the Hy-Vee customer service counter until 3:00 p.m. on the third of each month. Cash, check, or money order payments can be dropped in the 24-hour payment drop box at City Hall. Please use an envelope provided in the box.Online payments can be made with a debit or credit card. You will need your account number and last payment amount for this to be processed. There is a $1.25 processing fee for this type of payment.Auto pay is available which will directly debit your checking or savings account for your utility payment on the due date. Registration for this type of payment service is required. Phone payments are also accepted. You will need your account number and address to process this payment. There is a $1.25 processing fee for utilizing this form of payment. Phone payments are accepted by calling 833-271-0804.Please contact the City of Altoona Utility Billing Clerk at 515-967-5136 with questions or concerns.